They’re just very popular targets because of the high level of personal identifying information contained in their records. Government, retail, and technology. The reason isn’t necessarily because those industries are less diligent in their protection of customer records. 95% of breached records came from only three industries in 2016 It’s important for us to define what the current information security and cybersecurity industry look like considering these alarming 15 Cyber Security Facts and Stats. Although more resources are being deployed to counter cyber attacks, the nature of the industry still has a long way to go before we can, as a whole, catch up with these threats. We hope this helped to showcase how Enterprise Alert can create tickets in ServiceNow adding a compliment to your business requirements of having major incidents raised and tracked through ServiceNow without the need to have a deep integration outside of EA.The cybersecurity industry is rapidly growing every day. Now Enterprise Alert has picked up this new Incident in ServiceNow and routed the alert to the appropriate team, Applications Team, using dynamic routing. Here is the resulting new Incent in ServiceNow. Here is the first incoming event that triggered a policy kicking off the Remote Action. This will notify the team that a new ticket has been created and then an additional Alert Policy can be triggered from the newly created incident. Note: It may be best to create a new policy here and set the notification method to automatically close when an email is delivered. Click on the Edit Mapping link and populate the desired dynamic content to be submitted to ServiceNow. You will want this to Auto Run so put a check mark in that box. From the existing policy select the Action tab and choose Create ServiceNow Incident from the drop down. In this case we will edit an existing policy and map the fields required to be submitted to ServiceNow. Now we need to create a new policy or update an existing policy to use this new remote action. Under Actions select ServiceNow > Create Incident On the General Tab populate the fields as shown in the screenshot below: From the web portal navigate to Remote Actions and click Create New Once this connection is established we need to create a Remote Action. You can find more details on how to configure Enterprise Alert to integrate with ServiceNow here: Let’s Get Startedįirst, we need to make sure that we have a solid connection with ServiceNow. We are going to take this one step further and create a remote action that will pass through the event details and create a ticket in ServiceNow. The event details will then trigger an alert policy within Enterprise Alert. We will be simulating an alert that would be raised from SCOM, NNMi, or any other ITOM monitoring tool. With the use of remote actions, we will show how critical incidents can not only be alerted on but also help with the business workflow of creating tickets within Service Now. However, building this level of deep integration can be troublesome. Certain business rules may require the tools to create ServiceNow tickets for those events that are deemed critical. Up/Down statuses are easily visible from their dashboards. Tools such as SCOM, NNMi and Dynatrace are great at monitoring an infrastructure and its devices. This post will center around what happens when critical systems fail and tickets are not being created in ServiceNow due to a break in the workflow. Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.
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